Remote eExams

To ensure a smooth exam experience, your device must meet the minimum standards:

• Windows 10 and 11 or
• MacOS 11 to 15.0+
• Web camera (internal or external) and microphone. (If you are using LockDown Browser for the first time on your Mac, please follow these instructions to allow LockDown Browser to access your camera and microphone).
• Stable and reliable broadband internet connection.

• Find a quiet, private and well-lit space suitable to complete your exam. 
• Avoid public or shared spaces. 
• Clear your workspace of unauthorised exam aids and electronic devices. 

• Murdoch University Student ID 
• Passport 
• Driver’s Licence
• Singapore NRIC (if applicable). 

• Follow the Download instructions. 
• Perform a one-time installation of Respondus LockDown Browser using the official Murdoch link. (You will need to have the administrative rights to your device for installation.) 
• iPad / Smartphone / tablets are NOT allowed. 
• Watch download videos for Windows/Mac/Chromebook

You’ll access your Remote eExam the same way you access your unit in LMS.

On the day and time of your scheduled exam (as shown in your exam timetable):

• Open the Browser, log into Moodle and go to your unit’s LMS page.
• Navigate to your exam. It will be clearly listed under its own heading. (e.g. Final Exam). 
• Complete the Startup Sequence.

The exam timer will begin only after the Startup Sequence is complete.

Note: The exam link will only become visible once the exam window begins, so it may not appear beforehand.

• Unable to Log in LMS or LMS not responding

If general technical issues arise during an exam and you require assistance, please raise a ticket for assistance with the IT Service Desk. The IT Service Desk will be able to provide basic troubleshooting support for internet access and browser issues. If required, they will escalate your request via the appropriate channels accordingly.

• Respondus LockDown Browser

If Respondus launches but you encounter issues (e.g. webcam not detected), select the “Help Center” button from the toolbar in LockDown Browser, or use Respondus Live Chat Help Agent, available 24/7 to get real-time assistance.

If Respondus doesn’t launch at all or the Live Chat option doesn’t appear, visit the Respondus Support Portal on a browser to log a support.

You must have a reliable and stable internet connection to complete your exam.

If your internet connection drop out briefly during an exam, you can continue working on your exam. The Respondus LockDown Browser will attempt to reconnect automatically once. There may be gaps in the video, or video that is shorter than the duration of the exam.

To maintain a stable Internet Connection, we would recommend:

• Using a wired connection where possible.
• If using Wi-Fi, sit close to the router as possible.
• Asking others on your network to avoid streaming or large download during your exam.
• Restart your device and close any unnecessary applications before your exam.

You are expected to:

• Remove earbuds, headphones, smartwatches, etc.  
• Dress appropriately, as if attending a face-to-face exam.  
• Remove all headwear unless worn for religious/cultural reasons.  
• Always keep Your face visible within the camera frame. 

Avoid:

• Having exam in noisy environment or the presence of others.  
• Completing your exam on the bed or sofa.  
• Having your mobile phone and electronic devices beside you.  
• Having your unit materials on the table for reference in a closed book exam where no exam aids are permitted.  

• External webcam: Ensure it is properly connected and functioning. 

• Click the Start button or press the Windows key. 
• Scroll down to find Camera app to open it. 
• Check that your webcam is connected and functioning. 

• Check that you've granted permission for Respondus LockDown Browser to access your camera and microphone. 
• Please visit Mac webcam not detected for further troubleshooting information. 

Respondus LockDown Browser does not support multiple monitors.  If you prefer to use a larger monitor for your Remote eExam, it must be set as the primary display before launching the LockDown Browser.  Please also note that if you are using your laptop’s built-in webcam for your Remote eExam, you must ensure your webcam is positioned in line with your primary monitor and that the webcam captures your face from a front-facing angle. This ensures your face remain centered within the camera frame and is clearly visible, which can help avoid being flagged by Respondus.

Please follow the steps below to set your primary display:

For Windows devices:

1. Right-click on your desktop and select Display settings.
2. In the display diagram, select your preferred monitor.
3. Scroll down to the Multiple displays section.
4. Tick "Make this my main display".

For Mac devices:

1. Go to Apple Menu> System Preferences > Displays.
2. Click Arrange.
3. Drag the white menu bar onto your preferred monitor.
4. Close System Settings.

Respondus Monitor with LockDown Browser will automatically exit if it detects multi-finger swipe gestures on your device’s trackpad.  To prevent being removed from your exam, we recommend disabling multi-finger gestures before beginning your exam using Respondus. 

How to disable Swipe Gestures on your device

For Windows devices:

1. Open Start menu and go to Settings. 
2. Click Devices > Touchpad. 
3. Scroll down to the Gestures & interaction or Three-finger gestures section. 
4. Set the gestures (e.g. “Switch apps” or “Multitasking”) to “Nothing” from the dropdown menus. 
5. Close the settings window. 

For Mac devices:

1. Open System Settings
2. Click Trackpad. 
3. Go to the More Gestures tab
4. Uncheck the following gestures if they are enabled
5. Swipe between pages
6. Swipe between full-screen apps
7. Close the settings window

• Visit the Respondus Help Center to troubleshoot technical issues.
• Use Respondus Live Chat Help Agent, available 24/7 to get real-time assistance.
• Browse Knowledgebase: Student Support FAQs for answers to common issues and guides.

No, you are not being watched live during your exam. Respondus Monitor is a fully automated proctoring system that records your exam session using your webcam and microphone. After the exam, the recordings will be available to the instructor for review. It’s normal to feel unfamiliar with the setup at first. Just focus on your exam. The system runs quietly in the background and only records for academic integrity purposes.

• Murdoch University  
• Respondus