Microsoft 365 is currently experiencing widespread service interruptions affecting several applications and services, including Outlook, Teams and Copilot.

Murdoch University's High Priority Incident Response team has been activated and is investigating the impact on university systems and services, including potential impacts on exams.

We understand this may be concerning, particularly during the exam period, and appreciate your patience as we work through the situation.

What should you do?

• If you're experiencing issues accessing Microsoft 365 services, please be aware that these may be related to the wider outage.
• If you have an exam scheduled, continue to follow your existing exam instructions unless advised otherwise.
• Check the Microsoft 365 service status page for the latest updates on the outage.

Known service interruptions

Microsoft has reported issues affecting the following services:

• Outlook / Exchange Online: Users may be unable to access their mailbox using Outlook on the web, Outlook desktop (MAPI), Exchange ActiveSync (EAS), or REST-based connections. Email delivery may also be delayed.
• Microsoft Teams: Features that depend on Exchange Online, including calendars, meeting scheduling and creating chats for organisations using Information Barriers, may be affected. Core messaging and online meetings remain largely functional.
• SharePoint Online: Features that depend on Exchange Online may be impacted. Access to files stored directly in SharePoint Online remains functional.
• Microsoft 365 Copilot: Users may be unable to load Copilot Chat or receive responses in the web and desktop apps. Copilot may also be unable to access work data, including emails, calendars and files.
• Microsoft 365 apps: Users may be unable to view their recently used files.
• Microsoft 365 Education: Features including Assignments, Reading Progress and Speaker Progress may be impacted.

We will provide further updates as more information becomes available.

Thank you for your patience and understanding.