We are responsive to feedback, and welcome suggestions for improvements of our service delivery and or patient experience. Feedback can be given verbally to any staff member and or in writing to the service inbox.

We take complaints and concerns regarding your health care and or privacy seriously. You should express any concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedures.

If you wish to lodge a complaint about how your private information has been handled, please contact the Health Service Privacy Officer via Building 418, Tavern Undercroft, 90 South Street, Murdoch 6150. (Tel:08-9360-2293) or at medicalservice@murdoch.edu.au.

Complaints will be handled in accordance with the University’s Complaints Management Policy and grievance and complaints procedures. We will inform you when your complaint has been received and an expected timeframe for resolution, please allow 30 days for this process to occur.

If your complaint concerns the handling of your Medicare number, you may contact the Office of the Australian Information Commissioner. Generally, the OIAC will require you give them time to respond before they will investigate. For further information visit the OAIC or call on 1300 363 992.

You may also wish to contact the WA health complaints office:

Health and Disability Services Complaints Office
Western Australia – 1800 813 583

Get in touch

Call us   +61 8 9360 2293

Email us   Email us

Campus location    Building 418

Opening hours   Monday to Friday
       8:30am to 4:30pm


Doctors are unable to take routine calls from patients during consulting hours. Urgent calls will be transferred to our nursing staff who will assess the clinical urgency and respond accordingly.

Email is for general enquiries only. Please do not provide confidential information or request appointments by email.


First call 000 for Ambulance, Police or Fire services and then call Murdoch University Security

(Security will escort emergency services on campus and help them locate the emergency)

Perth campus
Call +61 8 9360 7333

Mandurah campus
Call +61 8 9582 5555

Rockingham campus
Call  +61 8 9553 7333