Murdoch University Medical Service is open Monday to Friday, 8:30am to 4:30pm and offers a range of appointments and health services.
See a doctor
Appointments with our doctors are available at the Perth campus most days. If you’re new to our service you’ll need to complete a new patient information form. Make sure to arrive early to complete the form and register with the service.
To book an appointment with a doctor please call us or book an appointment online. On-day appointments are reserved for patients with urgent medical needs.
You’ll need an appointment for:
- cervical screening tests
- specialist referrals
- investigations like blood tests, scans, lumps/bumps and skin checks
- sexual health screening
- mental health care plans
- travel health
- dive medicals.
Good health care is achieved through an active and positive partnership between you and your healthcare professional. Find out how to get the most from your appointment.
Booking an appointment during COVID-19 high case load environment
All consultations will preferably be via telehealth (video or telephone) if possible. Our booking service, HotDoc will only allow telehealth bookings for standard consults.
There will be times when you need to be seen face to face for physical assessment or procedures. Call our friendly reception staff on +61 8 9360 2293 if you feel a face-to-face appointment is needed. An initial telehealth assessment may need to be undertaken before bringing you into the surgery.
Telehealth consults have become a vital tool in reduce the spread of COVID-19 within our community.
Keep your phone switched on and handy at the time of your appointment, the doctor will call you, please be mindful they may be a little late if they are still attending to the previous appointment, we will do our best to run on time.
Many Telehealth calls are now via video link. Keep an eye on your incoming messages as the link to start the video call will come through this way. Video consults enable us to see you and it provides opportunity for a better assessment.
Arriving for face-to-face appointments at the service
When you arrive at the service for a face-to-face appointment, please remain outside the service. Use the video intercom outside the front door or your phone to alert our reception staff that you have arrived. You will be asked a series of screening questions and we will take your temperature before you enter the service.
To minimise the amount of time you spend in the service we may ask you to wait outside until the Doctor is ready to see you, please make yourself comfortable in the chairs provided.
I have respiratory symptoms, can I attend the on campus Medical Service?
Murdoch University Medical Service is not equipped as a respiratory clinic.
If you have fever or flu-like symptoms, like a cough or a runny nose, please do not attend the clinic in person. Please call reception on +61 8 9360 2293 prior to your appointment for further advice and or redirection to the nearest clinic for appropriate treatment and management.
I’ve tested positive for COVID-19, what do I do?
If you have severe symptoms such as severe shortness of breath, chest pressure or pain, or dizziness call 000 (triple zero) and tell the ambulance staff you have COVID-19.
These things may put you at higher risk of severe illness. Contact the service and let us know if you:
- are aged ≥ 65 years
- are aged ≥ 50 years and of Aboriginal or Pacific Islander origin
- are not up to date with your COVID-19 vaccinations (as per ATAGI recommendations)
- have a severe chronic illness or severely compromised immune system
- are pregnant.
You can also contact the University Nurse for advice Monday to Friday 8.30am–4.30pm on +61 8 9360 2293 or call the following helplines at any time:
- WA COVID-19 coronavirus (COVID-19) information helpline 13-COVID (13-26843)
- National Coronavirus Helpline 1800 020 080
- Healthdirect 1800 022 222.
These resources may answer some of your questions or give you extra support:
I have a child with COVID-19. What do I do if they become unwell?
If you have a child with COVD-19 and you are concerned that they are severely unwell, for example, difficulty breathing, severely dehydrated or fainting, call 000 (triple zero) and tell ambulance staff that your child has COVID-19. Please note Murdoch University Medical Service does not see patients under the age of 18.
These resources are helpful for families caring for children with COVID-19:
What do I need to know about Rapid Antigen Testing (RAT)?
The presence of symptoms and a positive RAT indicates a high likelihood of disease.
Staff and Students are also required to notify the University via the COVID-19 Case Report Form.
For more information on the guidance and use of RATS, see:
For information on how to register for free RATs, see WA Government free RAT program.
See a nurse
A Registered Nurse is available in the clinic daily. The clinic is free of charge for all patients, however costs apply for vaccines and other consumables. If the nurse refers you to a doctor, the usual fee will apply.
Nurse clinic appointments are bookable by calling the clinic reception. The Nurse can also provide some health advice via the phone.
|First aid||8:30am to 4:30pm|
|Fasting blood tests||8:30am to 9:00am|
|Other health enquiries||8:30am to 4:30pm|
Our nurses can assist you with:
- first aid
- general health and wellbeing information
- dressings and wound care
- immunisations and injections
- routine sexual health screening
- healthy lifestyle consultations
- travel health advice
- pathology (for example, blood tests)
- any health issue which is of concern to you.
Fees and charges
There may be costs for appointments with our doctors and for some items and services. Treatment costs will vary based on your situation and health care needs. Check with our doctors or administration staff for current fees and charges.
While there are costs to see our doctors, the amount you pay will depend on your circumstances.
You will be bulk billed when you see one of our doctors. This means that there are usually no out-of-pocket expenses for your appointments.
Make sure you bring your Medicare card to every appointment with you. If you have a current health care card from Centrelink, you should also bring this to your medical appointments.
If you are insured by OSHC or NIB we will direct bill your provider at the same rate as Medicare when you see one of our doctors. This means that there are usually no out-of-pocket expenses for your appointments. Make sure you bring your insurers card to every appointment with you.
If you’re insured with any other private insurer, or you have a reciprocal health agreement, you will be charged on the day and provided with a receipt which you can forward to your insurance company for reimbursement.
You will be charged a minimal private fee when you see one of our doctors. The fee is partly reimbursable by Medicare, if you are eligible for Medicare.
We are able to electronically process your Medicare rebate as long as your personal and bank details are up to date with Medicare.
Charges may apply for non-refundable items and services. The potential costs include consumables such as:
- administration costs for transfer of medical notes.
If the university’s emergency response team determines that you need an ambulance, you will be responsible for the ambulance cost. We strongly recommend all students and staff have ambulance cover. If you do not already have ambulance cover, contact your private health insurer to find out about the costs.
During your appointment, the doctor may refer you for tests or specialist appointments. There may be costs associated with these referrals.
Cancelling or rescheduling
We’ll send you a reminder text message 24 hours prior to your booking. If you’re unable to attend your appointment, let us know as soon as possible.
Due to the high demand for our doctors’ appointments, repeated failure to attend booked appointments may incur a ‘did not attend’ fee, which is the non-refundable cost of a standard appointment.