Seeing a doctor
Appointments with our doctors are available at the Perth campus most business days. The Medical Service observes the University Limited Service periods and public holidays closures. If you’re new to our service, you’ll need to complete a new patient information form. Make sure to arrive 15 mins early to complete a new patient heath check with the nurse prior to seeing the Doctor.
To book an appointment with a doctor, call us on +61 8 9360 2293 or book an appointment online.
On day appointments are reserved for patients with urgent medical needs, call us on +61 8 9360 2293 after 8:30am to check availability.
You’ll need an appointment for:
- prescriptions
- cervical screening tests
- specialist referrals
- investigations like blood tests, scans, lumps/bumps and skin checks
- sexual health screening
- immunisations
- mental health care plans
- travel health
- dive medicals.
Good health care is achieved through an active and positive partnership between you and your healthcare professional. Learn more on:
Australia has one of the best healthcare systems in the world. When you need to visit a healthcare professional, you can expect to receive the safest care available.
Good health care is achieved through an active and positive partnership between you and your healthcare professional. To get the best possible care, see yourself and your healthcare professional as a team and be involved as much as possible in every decision about your health.
Be actively involved in your own healthcare
Take part in every decision to help prevent things from going wrong and get the best possible care for your needs. Ask questions, and expect answers you can understand. Some questions you can ask your healthcare professional are:
- What should I look out for?
- Please tell me more about my condition, tests and treatments. How will the tests or treatments help me and what is involved?
- What are the risks and what is likely to happen if I don’t have this treatment?
Have a family member, carer or interpreter there with you if you want, and speak up if you have any questions or concerns.
Learn more about your condition and or treatments. Collect as much reliable information as you can.
Know your medications
Keep a list of all the medicines you are taking, including prescriptions, over the counter and complementary medicines (for example vitamins and herbs).
Make sure you understand the medicines you are taking – read the label including warnings. Make sure what you are given is what your doctor ordered for you.
Ask about directions for use, possible side effects or interactions, and how long you will need to take it for.
Tell your healthcare professional if you have any allergies or if you have ever had a bad reaction to an anaesthetic or any other drugs.
Follow up with your doctor
Talk to your doctor to find out the results of any tests or procedures, and ask what they mean for your care.
If you need to go to the hospital, talk about the options. Make sure you understand what will happen if you need surgery or a procedure. Some questions you can ask are:
- What will the surgery or procedure involve and are there any risks?
- Are there any other possible treatments?
- How quickly does this need to happen?
- Is there an option to have the surgery/procedure done as a day patient, or in an alternative hospital?
- How much will it cost?
Make sure you, your doctor and your surgeon all agree on exactly what needs to be done. Confirm which operation will be performed and where, as close as possible to it happening.
Before you leave the hospital, ask your healthcare professional to explain the treatment plan you will use at home. Make sure you understand your continuing treatment, medicines and follow-up care.
Visit your doctor as soon as possible after you are discharged.
We’re committed to working with you to achieve the best possible care and maximise your health and well-being.
During your appointment, the doctor may refer you for tests or specialist appointments.
In Australia appointments with specialists and psychologists require a referral letter from a general practice doctor. If you think you need to see a specialist, make an appointment with one of our doctors to find a specialist to meet your needs.
Some tests, such as blood tests, can be carried out by the nurse within the clinic. Other tests such as x-rays, ultrasounds and other specialist investigations will need to be attended elsewhere. Your doctor will give you a referral card for other investigations, with details of where to go and appointment dates/times. Make sure to check in with your doctor regarding any fees for these follow-ups.
Receiving your results
All results of specialist reviews, tests and investigations will be forwarded to your treating doctor within our service, so they can continue to coordinate your health care.
If you require further review, we will contact you by phone, text message or letter to arrange your follow-up appointment.
It’s important that you advise our reception staff of any changes to your contact details, as any delays in setting your follow-up appointment could affect your health care.
For confidentiality reasons, we do not give out test results over the telephone. Please also note that our staff are not able to give test results to patients unless authorised by the treating doctor.
We do not routinely contact patients for normal test results.
Seeing a nurse
A Registered Nurse is available in the clinic daily. The clinic is free of charge for all patients, however costs apply for vaccines and other consumables. If the nurse refers you to a doctor, the usual fee will apply.
Nurse clinic appointments are bookable by calling the clinic reception. The Nurse can also provide some health advice via the phone.
Our nurses can assist you with:
- first aid
- general health and wellbeing information
- dressings and wound care
- immunisations and injections
- routine sexual health screening
- healthy lifestyle consultations
- travel health advice
- any health issue which is of concern to you.
Fees and charges
There may be costs for appointments with our doctors and for some items and services. Treatment costs will vary based on your situation and health care needs. Check with our doctors or administration staff for current fees and charges.
Appointment costs
For patients with Medicare, routine consults with be direct billed.
For Patients (International Students) with OSH, Allianz, BUPA and Medibank we will direct bill with your provider at the same rate as Medicare when you see one of our doctors. Make sure you bring your insurer’s card or details with you to each appointment.
If you’re insured with any other private insurer, or you have a reciprocal health agreement, you will be charged on the day and provided with a receipt you can forward to your insurance company for reimbursement.
Some specialist procedures incur private fees inclusive of non-Medicare eligible items such as occupational medicals, commercial driving assessments, or dive medicals. A full list of private fees are available at reception.
Other costs
Charges may apply for non-refundable items and services. The potential costs include consumables such as:
- immunisations
- dressings
- administration costs for transfer of medical notes.
If the university’s emergency response team determines that you need an ambulance, you will be responsible for the ambulance cost. We strongly recommend all students and staff have ambulance cover. If you do not already have ambulance cover, contact your private health insurer to find out about the costs.
During your appointment, the doctor may refer you for tests or specialist appointments. There may be costs associated with these referrals.
Cancelling or rescheduling
We’ll send you a reminder text message 24 hours prior to your booking. If you’re unable to attend your appointment, let us know as soon as possible.
Due to the high demand for our doctors’ appointments, repeated failure to attend booked appointments will incur a ‘did not attend’ fee, which is the non-refundable cost of a standard appointment.