Your privacy

When you register as a patient of our service, you provide consent for our doctors and service staff to access and use your personal information so they can provide you with the best possible health care.


Your medical record is a confidential document. We ensure that the security of your health information is maintained at all times. Confidential information is only available to authorised members of staff. We will not release your general, clinical or personal information without your consent or the consent of your treating doctor.


As a patient of our Medical Service you are required to provide us with your personal details and full medical history. This is so that we may properly assess, diagnose and treat you and be proactive in meeting your health care needs.

Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you.

Our doctors use state and national registers such as the Australian Immunisation Registry and Cervical Smear Registry. If you do not wish to be part of this system please advise our reception staff.

We aim to ensure the privacy and secure storage of your health information. Our privacy policy includes information about collection, use and disclosure of your health information.