Our pricing and payment options

For all our standard services, payment is required on the day of your appointment.

We now also offer Vet Pay, Zip Money and Zip Pay.

We understand this can be different in an emergency situation and will be completely transparent with our emergency pricing to avoid any shocks at an already stressful time.

Our staff will provide an estimate of the charges at the time of admission or treatment. Like most vet clinics, we don't offer credit and full payment is required at the time you take your animal home.

A deposit of half the estimated amount is required for all patients on admission. If your animal needs to stay in hospital for an extended period, you'll be given daily account updates.

Payment methods

You can pay by EFTPOS, credit card (AMEX not accepted) or cash. If you anticipate a problem with payment, please tell us, we want to help. Our hospital also offers a service called VetPay which is available to eligible clients.

Consultation fees

An after-hours consultation fee is charged for the initial assessment. While in hospital, your animal will be under 24-hour supervision in our purpose designed ICU ward. Patient hospitalisation and monitoring fees are charged per 12-hour period and vary depending on the intensity of monitoring required. In cases of serious financial constraint, our Emergency & Critical Care vets will tailor the best affordable treatment for your pet.

If you need more information, please call 1300 652 494.