Virtualising Australia’s Public Employment Service through a Digital Dashboard: The Experiences of Australian CALD Jobseekers
Mohammad Faisal's research focuses on the integration of digital technologies into public services, examining the opportunities and challenges from the perspectives of diverse stakeholders. His work explores the personal, procedural, institutional, and socio-economic dimensions of digital transformation, with particular attention to user experiences and public perceptions. A central focus of his research is understanding how automated decision-making systems shape public values and influence trust, well-being, and social outcomes in digital governance. He investigates the implications of these technologies for values such as privacy, autonomy, integrity, solidarity, and equity, while critically examining how digital innovation can promote or undermine social equality and inclusion.