Public Complaints

Murdoch University strives to continually improve what it does and takes complaints seriously.  The University will manage your complaint in a professional way and use your experiences for continuous improvement.

Any member of the public or any member of staff or of the student body whose complaint is not related to their employment or enrolment at the University may make a complaint as a member of the public.

While we do encourage people to address their complaint with the person/section involved, if you do not feel comfortable doing this or if you have tried and are not happy with the outcome, you are invited to  write to:

Mr Jon Baldwin
Deputy Vice Chancellor (Professional Services)
Murdoch University
90 South Street
Murdoch WA 6150

Email: complaints@murdoch.edu.au
Telephone:  (08) 9360 6608

You will need to provide the following information:

• Your name and contact details
• A description of what happened with the following information, or as much as you can provide:
• Name of the person or section of the University that is the subject of your complaint
• When it happened (time and date if possible)
• Where it happened
• What happened - be as specific as possible
• What you hope the outcome of your complaint will be. 

Your complaint will be acknowledged and dealt with as quickly as possible.

At the University, the complaint handling process is based on the principles of effective complaints handling, and the International Standard on Complaints Handling ISO:10002.

Despite our best efforts, if you are not happy with the outcome, you  may also bring your complaint to an external agency such as the Parliamentary Ombudsman.  The website for the Ombudsman can be found at: http://www.ombudsman.wa.gov.au.