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Customer Feedback Survey

Thankyou for taking the time to participate in the Office of Facilities Management Customer feedback survey, this survey has been designed and implemented to determine your level of satisfaction with OFM's services. Your participation in this survey is important as it helps the Office of Facilities Management to identify any areas of concern with our services and helps us to continuously review and improve the services we bring to the Murdoch community.

Customer Profile

Campus Location
Murdoch       Rockingham       Maritime Centre       Other
Division
Staff Category
Academic      General      Administrative      
Student Category
Undergraduate       Postgraduate      

Facilities Operations

Section 1: FM HELPDESK (If you do not utilize this service please skip this section)
2262 or maint@central.murdoch.edu.au

  1.  
Please rate each of the following criteria for the FM helpdesk
        Poor             Fair             Average             Good             Excellent      
Ease of Contact                                        
Response times to job requests                                        
Ability to complete tasks                                        
Friendliness of staff                                        
Helpfulness of staff                                        
Competence of staff                                        
Overall service level                                        
Service level 12 months ago                                        
 
  1.  
 How often do you use this service? (Per semester)
None1-23-45-78-1010+
                                                                 
  1.  
 Any comments for future initiatives or improvements for the helpdesk?

Section 2: SECURITY SERVICES Emergency: 333 or 7333 (Rock)
(If you do not utilize this service please skip this section)

  1.  
1. Please rate each of the following criteria for Security services
        Poor             Fair             Average             Good             Excellent      
Ease of Contact                                        
Response times to job requests                                        
Helpfulness of staff                                        
Competence of staff                                        
Emergency Management services                                        
Equality of services                                        
Overall service level                                        
Service level 12 months ago                                        
 
  1.  
 How often do you use this service? (Per semester)
None1-23-45-78-1010+
                                                                 
  1.  
 Any comments for future initiatives or improvements for security?

Section 3. Parking Services (If you do not utilize this service please skip this section)

  1.  
Please rate each of the following criteria for the Parking services
        Poor             Fair             Average             Good             Excellent      
Ease of Contact                                        
Friendliness of staff                                        
Helpfulness of staff                                        
Price of parking                                        
Overall service level                                        
Service level 12 months ago                                        
 
  1.  
 How often do you use this service? (Per semester)
None1-23-45-78-1010+
                                                                 
  1.  
 Any comments for future initiatives or improvements for parking?

Section 4. Pool Vehicle Hire (If you do not utilize this service please skip this section)

  1.  
1. Please rate each of the following criteria for the Pool Vehicle Hire
        Poor             Fair             Average             Good             Excellent      
Accessibility of cars                                        
Friendliness of staff                                        
Price of car hire                                        
Type of vehicles provided                                        
Overall service level                                        
Service level 12 months ago                                        
 
  1.  
 How often do you use this service? (Per semester)
None1-23-45-78-1010+
                                                                 
  1.  
 Any comments for future initiatives or improvements for the pool vehicle hire?

Section 5. Facilities Operations Service Levels

  1.  
Please rate each of the following services against the criteria listed.
  Job Response Staff Help Ease of contact Overall service
Cleaning Services
   
   
   
   
Mail Distribution
   
   
   
   
Central stores
   
   
   
   
Event and alcohol management
   
   
   
   
Grounds maintenance
   
   
   
   
Building Maintenance
   
   
   
   
Furniture Purchasing/relocation
   
   
   
   
Logistics
   
   
   
   
Technical advice
   
   
   
   
 
  1.  
 Any comments for future initiatives or improvements for the services listed above?
  1.  
 Out of the services listed above, which were you the most dissatisfied with, and why?

Business Services

Section 1. Bookshop(If you do not utilize this service please skip this section)

  1.  
Please rate each of the following criteria for the Bookshop
        Poor             Fair             Average             Good             Excellent      
Location                                        
Ease of Contact                                        
Friendliness of staff                                        
Helpfulness of staff                                        
Book ordering services                                        
Book pick up and delivery services                                        
Salary Packaging service                                        
Product range                                        
Price of products                                        
Web site ease of use                                        
Web site information                                        
Overall service level                                        
Service level 12 months ago                                        
 
  1.  
 How often do you visit the bookshop? (Per semester)
None1-23-45-78-1010+
                                                                 
  1.  
 Any comments for future initiatives or improvements for the bookshop?

Section 2. Murdoch Print(If you do not utilize this service please skip this section)

  1.  
Please rate each of the following criteria for Murdoch Print
        Poor             Fair             Average             Good             Excellent      
Location                                        
Ease of Contact                                        
Friendliness of staff                                        
Helpfulness of staff                                        
Product range                                        
Printing services                                        
Print finishing services                                        
Design and typesetting services                                        
Price of products                                        
Web site ease of use                                        
Web site information                                        
Electronic document services                                        
Overall service level                                        
Service level 12 months ago                                        
 
  1.  
 How often do you utilize this service? (Per semester)
None1-23-45-78-1010+
                                                                 
  1.  
 Any comments for future initiatives or improvements for Murdoch print?

Section 3. Staff & Student Accommodation (If you do not utilize this service please skip this section)

  1.  
 Are you aware that there is visitors accommodation available at the student village?     Yes       No
  1.  
 Is Yes, have you recommended this accommodation to anyone?     Yes       No
  1.  
 If yes, Did you find it easy to obtain information about this service?     Yes       No
  1.  
 Any comments for future initiatives or improvements for this service?    

Facilities Planning

Section 1. Project Management (If you do not utilize this service please skip this section)

  1.  
Please rate each of the following criteria for Project Management
        Poor             Fair             Average             Good             Excellent      
PoorFairAverageGoodExcellent                                        
Ease of Contact                                        
Helpfulness of staff                                        
Assistance with developing new projects                                        
Total project delivery services                                        
Project finance reporting services                                        
Assistance with developing business cases under capital works process                                        
Overall service level                                        
 
  1.  
 How often do you utilize this service? (Per semester)
None1-23-45-78-1010+
                                                                 
  1.  
 Any comments for future initiatives or improvements for Project Management?

Section 2. Space Management(If you do not utilize this service please skip this section)

  1.  
Please rate each of the following criteria for Space Management
        Poor             Fair             Average             Good             Excellent      
PoorFairAverageGoodExcellent                                        
Ease of Contact                                        
Helpfulness of staff                                        
Advice on space occupation                                        
Provision of floor plans                                        
Facility utilization advice                                        
Overall service level                                        
Service level 12 months ago                                        
 
  1.  
 How often do you utilize this service? (Per semester)
None1-23-45-78-1010+
                                                                 
  1.  
 Any comments for future initiatives or improvements for Space Planning?


Other Comments
Please write your comments or suggestions for Improvements- we appreciate your feedback.



We thank you for your participation in our survey, the results of which will help us improve our services to you.
For all Assistance with Facilities Operations Services, Please contact the Facilities Management Helpdesk:
Phone: 9360 2262
Email: maint@central.murdoch.edu.au