iT Service Desk - Murdoch University


CONTACT US
	(08) 9360 2000
	itservicedesk@murdoch.edu.au
	Online incident logging system. View the status of a current request or create a new one.
	Visit us at the South Street Campus Library North Wing Level 2 in the Learning Common 2 area Hours.
	IT Service Desk Office of IT Services Murdoch University South St - Murdoch - WA - 6150


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CURRENT NETWORK & SERVICES STATUS

(30 Jun 09, 13:19) Power Outage: systems and services unavailable
- Most university computer systems will not be available in the following period, due to multiple power outages affecting the university's two main server rooms:
  
  From: friday July 10, 2009 9.00PM
  
  To: Sunday July 12, 2009 9.00PM
  
  Some university telephone and computer network services will not be available for up to one hour within this period.
  
  Please follow this link to details of servers and services that are affected by the outages, please note that changes may occur prior to July 10, 09: http://www.murdoch.edu.au/itservicedesk/Poweroutage2009.pdf
  
  We apologise for any inconvenience caused by the outages.
(10 Jun 09, 11:51) Commonwealth Bank Email Scam
- ITS have received a number of reports from users concerned about emails they have received purporting to be from the Commonwealth Bank. These emails are fraudulent and the Bank and the Australian Federal Police are currently investigating the source of these messages. Murdoch University has not been specifically targeted - the scammers have attempted to send spam to any address that appears to belong to an Australian resident.
  
  Please immediately delete any of these scam messages. See http://www.commbank.com.au/news/netbank-news-30.aspx for information from the Commonwealth Bank about this issue, as well as examples of specific hoax emails.
(28 May 09, 8:06) Phishing Email Warning
- Murdoch University is again the target of a phishing attack, i.e. e-mail purporting to be on behalf of the HELPDESK ADMINISTRATOR.
  
  The current attempt advises you how much space you have in your email box and requests you to supply your username and password to have your email space reset.
  
  The Office of IT Services will never send e-mails of this nature to any users, no IT Staff, or any other staff for that matter, will need to ask users for their password.
  
  Your Murdoch Password is personal and confidential and must never be disclosed to anybody.
  
  The best course of action when you receive e-mails of this nature, is to attach it to an email and send it through to spam.report@murdoch.edu.au where our IT Security team can review it.
  
  To verify any e-mail received from the Office of IT Services, please contact the iT Service Desk, either via e-mail to itservicedesk@murdoch.edu.au or by calling extension 2000 from any Murdoch campus phone, or 08 9360 2000 from mobiles and from outside Murdoch campuses.
  
  We apologise for any inconvenience caused by the current phishing attempt, we are working to resolve this situation.
(13 May 09, 12:06) Security Announcement: Adobe Reader and Acrobat
- Adobe have recently released an update to their Adobe Reader product. IT Security urges all uses to apply this update as soon as possible.
  
  If this patch is not applied and a user opens a malicious PDF file their computer will be compromised and can be used to attack other computers, steal confidential data or commit fraud. Users should not open unexpected and unsolicited PDF documents, and should otherwise exercise extreme care when open PDF files.
  
  The update is available through for Windows users from http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows and for Mac users from http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Macintosh


LATEST TOPICS FROM THE KNOWLEDGEBASE
Reporting unsolicited SPAM/Junk e-mail The University's anti-spam system blocks the majority of unsolicited (spam/junk) e-mails entering the University's primary e-mail systems. Occasionally some messages will get through. You can repo ... Microsoft Windows 7 Technology Position Statement Purpose: The purpose of the document is to provide clear direction to the University community on the release or upcoming release of a significant software product, or product set. &nb ... Networking for guests and academics visiting Murdoch University This document is intended to provide assistance in accommodating the needs of academics and guests visiting Murdoch University that require network access. The information contained in the IT Serv ... Microsoft Windows Vista - Technology Position Statement Updated 25 March 2009 Purpose: Microsoft Office 2007 - Technology Position Statement - October 2007 (Replaces Advice December 2006)


iT SERVICE DESK NEWS
25/06/2009 // Introducing the password protected screensaver The Office of IT Services has recently assessed several aspects of security of computer use across campus, and is currently looking at making several changes to the way things work. As part of this initiative to improve the security of Murdoch Applications, we are introducing automatic password locking when a workstation is idle for 15 minutes. What does this mean for you? Now, when you walk away from your computer, the screen saver will activate after its designated time (15 minutes). When you return to your computer and deactivate the screen saver, you will need to enter your Murdoch password to continue. Why are we doing this? More and more applications are moving towards Single Sign On (SSO) integration (for example OrgPlus, RightNow Console, IRMA). This now starts to raise some security concerns, as while your workstation is unattended, your machine could be maliciously exploited. Through an unattended (and unlocked) PC, an attacker could gain direct access to a much wider range of potentially very sensitive information while the SSO session is established. While most staff will secure their work area, for shared offices and open areas, additional security should help reduce the risk that unattended machines represent. IT Customer Services 19/06/2009 // IT Equipment Recycling Week IT Services are having a recycling week for old & unused IT Equipment in the week of June 22-26. Please bring any IT Equipment for disposal and recycling to the area outside the Science & Computing Building (outside Rm 1.038), during this time. Please make sure all asset stickers are removed and the necessary Asset Disposal paperwork is completed for Finance. Any Questions can be directed to the IT Service Desk on extension 2000.

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