Murdoch Password Help (Students)

Changing Your Murdoch Password
Forgotten Your Murdoch Password?
Selecting Your Murdoch Password

Changing Your Murdoch Password

Use the login button below to access the Murdoch Password Change (Students) system.
If you are unclear as to how to select a new Murdoch Password, refer to the instructions for selecting a password.

If you are unclear as to how to change your Murdoch Password, refer to the following instructions before selecting the login button.

At the login screen enter your Murdoch Username and Murdoch Password

Select the [ Enter ] button to log in

If your current Murdoch Password is validated, your browser will display the Murdoch Password Change form

The form will display your name and prompt you to enter your current Murdoch Password again

At the prompts, enter your new Murdoch Password in each of the two boxes

Select the [ Update ] button to update your Murdoch Password

If your new Murdoch Password is accepted, the message "Record successfully updated" will display
If your new Murdoch Password is not accepted, an error message will display and you will need to to formulate an alternative password that complies with the requirements for an acceptable Murdoch Password and then enter the new details again.

When the update procedure is completed, select the [ Exit ] button to return to the University Home Page

If you wish to confirm that your Murdoch Password is valid, you can do this at any time via the option

Check That Your Murdoch Password is Valid.

A number of systems and services use the Murdoch Password as a 'password' for login.

Refer to the information on Login Synchronisation to see what delay to expect between changing the Murdoch Password before being able to use the new password for login to other systems and services.

Forgotten Your Murdoch Password?

If you have forgotten your Murdoch Password you may request a new password in one of the following ways:

In Person

You may attend in person the IT Service Desk counter (Level 2, North Wing, Library, Murdoch Campus) (check the opening hours) and request a new Murdoch Password.
The IT Service Desk staff will:
1. Ask you to display your University Identification Card (with an identifiable photo). An alternative form of ID (with an identifiable photo) may be accepted (eg. Driver's licence or Credit card).
2. Access the Murdoch Password Change (Students) system
3. Generate and print on secure stationery a new Murdoch Password (which will have not been seen by the IT Service Desk staff)
4. Hand you an envelope with your new Murdoch Password printed inside and your name and postal address on the outside
By Mail Out
If you cannot attend the IT Service Desk counter (Level 2, North Wing, Library, Murdoch Campus) in person, then you may contact the IT Service Desk by phone (08 9360 2000) and request that a new Murdoch Password be generated and then mailed out to you at your previously registered postal address.
The IT Service Desk staff will:
1. Access the Murdoch Password Change (Students) system
2. Ask you a number of questions to authenticate your identity against your personal details recorded in the Student Management System (Callista)
3. Check those personal details against those displayed by the Murdoch Password Change (Students) system
4. Generate and print on secure stationery a new Murdoch Password (which will have not been seen by the IT Service Desk staff)
5. Post the envelope to your previously registered postal address

For security reasons, Murdoch University staff will NOT give you a new Murdoch Password over the phone, or send one to you as part of an email message.

Selecting Your Murdoch Password

Before changing your Murdoch Password please note the following requirements and recommendations for constructing an acceptable password.

Murdoch Password Requirements

Must include:

at least 6 to 8 characters long (do NOT try to enter more than 8 characters)
at least one letter (ie. an alphabetic character)
at least one number

The rest of the Murdoch Password can be a mixture of characters, including UPPER and lower case alphabetic characters)

Must NOT include:

special characters, eg. & $ @
characters used sequentially more than twice, such as eee or ttt
parts of your names (including parts spelled backwards)
three or more sequential characters from one part of your name (including characters entered backwards)
three or more sequential numerals from either your Student Number (including numerals entered backwards)
simple keyboard patterns of three or more characters, such as qwerty or jkl or 123 (including characters entered backwards)

Murdoch Password Recommendations

No names of anybody or anything associated with you (e.g. relatives, workmates, pets)
No numbers associated with you (eg. vehicle license plate number, telephone number, date of birth)
No word found in an English or foreign language dictionary
No place names
No proper nouns
None of the above spelled backwards
None of the above followed or preceded by a single numeric character

For anyone having trouble formulating a Murdoch Password, the following is one suggested practice.
Select a phrase or quote that you know well, eg. "Twinkle twinkle little star, how I wonder what ..." and adapt it by substituting one of the alphabetic characters with one or more numeric character. Remember you can use a total of 6, 7 or 8 characters.

eg. ttLshiw8