Murdoch Password Help (Staff)

• Changing Your Murdoch Password
• Forgotten Your Murdoch Password?
• Requesting a Murdoch Password (New Staff Member)
• Selecting Your Murdoch Password
• Staff Off-Campus

Requesting a Murdoch Password (New Staff Member)

A Murdoch Password is allocated to a new staff member. It must be collected from the IT Service Desk counter (Level 2, North Wing, Library, Murdoch Campus). A new staff member needs to attend in person, taking with them:

1. Appropriate identification (with an identifiable photo), eg. Driver's license

   To obtain a University Identification Card, a staff member needs to complete the University Card Staff Member Application Form (Word), have it authorised and then visit the Library to be photographed for the card.

2. A Murdoch Password Request Form

   The new staff member needs to complete the section titled 'Applicant's Details' on the Murdoch Password Request Form (PDF). Note: Authorisation is not required when the Murdoch Password is collected by the applicant.

The IT Service Desk staff will:

1. Ask you to provide a Murdoch Password Request Form
2. Ask you to display your identification (with an identifiable photo)
3. Access the Murdoch Password Change (Staff) system
4. Generate and print on secure stationery a new Murdoch Password (which will have not been seen by the IT Service Desk staff)
5. Hand you an envelope with your new Murdoch Password printed inside and your name on the outside
6. Advise you that you will receive email confirmation that your password has been changed (if an email address is registered with your name)
7. Sign the Murdoch Password Request Form acknowledging that they have sighted the appropriate proof of identity, with an identifiable photo, for the applicant, generated a new Murdoch Password on secure stationery and given the envelope to the applicant
8. Retain the Murdoch Password Request Form as a record that you have received your Murdoch Password

Staff can use the Murdoch Password printed on the secure stationery, or if they prefer, they can use the Murdoch Password Change (Staff) system and change the password to one that they find easier to remember.

A new staff member who has a legitimate reason for being unable to personally visit the IT Service Desk counter (eg. outside Australia at the time) should follow the procedure for a staff member who is off-campus.

Changing Your Murdoch Password

Use the login button below to access the Murdoch Password Change (Staff) system.
If you are unclear as to how to select a new Murdoch Password, refer to the instructions for selecting a password.

If you are unclear as to how to change your Murdoch Password, refer to the following instructions before selecting the login button.

1. At the login screen enter your Murdoch Username and Murdoch Password
2. Select the [ Enter ] button to log in
3. If your current Murdoch Password is validated, your browser will display the Murdoch Password Change form
4. The form will display your name and prompt you to enter your current Murdoch Password again
5. At the prompts, enter your new Murdoch Password in each of the two boxes
6. Select the [ Update ] button to update your Murdoch Password
7. If your new Murdoch Password is accepted, the message "Record successfully updated" will display
   If your new Murdoch Password is not accepted, an error message will display and you will need to to formulate an alternative password that complies with the requirements for an acceptable Murdoch Password and then enter the new details again.
8. When the update procedure is completed, select the [ Exit ] button to return to the University Home Page

If you wish to confirm that your Murdoch Password is valid, you can do this at any time via the option

Check That Your Murdoch Password is Valid.

A number of systems and services use the Murdoch Password as a 'password' for login.

Refer to the information on Login Synchronisation to see what delay to expect between changing the Murdoch Password before being able to use the new password for login to other systems and services.

Forgotten Your Murdoch Password?

If you have forgotten your Murdoch Password you need to attend in person the IT Service Desk counter (Level 2, North Wing, Library, Murdoch Campus), and request a new Murdoch Password.

You need to take with you:

1. Appropriate identification (with an identifiable photo), eg. Driver's license
2. A Murdoch Password Request Form

   Complete the section titled 'Applicant's Details' on the Murdoch Password Request Form (PDF)

   Note: Authorisation is not required when the Murdoch Password is collected by the applicant.

Requesting a new Murdoch Password cannot be done by email, nor over the phone. If you are unable to attend the IT Service Desk counter (Level 2, North Wing, Library, Murdoch Campus), eg. you are overseas, refer to the procedure for staff off-campus.

1. Ask you to provide a Murdoch Password Request Form
2. Ask you to display your identification (with an identifiable photo)
3. Access the Murdoch Password Change (Staff) system
4. Generate and print on secure stationery a new Murdoch Password (which will have not been seen by the IT Service Desk staff)
5. Hand you an envelope with your new Murdoch Password printed inside and your name on the outside
6. Advise you that you will receive email confirmation that your password has been changed (if an email address is registered with your name)
7. Sign the Murdoch Password Request Form acknowledging that they have sighted the appropriate proof of identity, with an identifiable photo, for the applicant, generated a new Murdoch Password on secure stationery and given the envelope to the applicant
8. Retain the Murdoch Password Request Form as a record that you have received your new Murdoch Password

Staff Off-Campus

Staff who are off-campus and have forgotten their Murdoch Password and are unable to attend in person the IT Service Desk counter (Level 2, North Wing, Library, Murdoch Campus), eg. "you are overseas", or, "out of Perth for an extended period", will need to arrange for a new Murdoch Password.

To obtain a new Murdoch Password, contact the authorised agent in your Division, School or Office who will authorise a request for a new Murdoch Password to be generated and printed on secure stationery, on your behalf.

The authorised agent will need to complete a Murdoch Password Request Form (PDF) with your Murdoch Username (ie. Staff Number), your name, and your position title. They are also required to provide their own details and signature.

Your authorised agent may use the Murdoch Password Request Form to authorise another person, the delegate, to collect the envelope containing the Murdoch Password, on your behalf, from the IT Service Desk. The delegated person will need to provide their Murdoch Username (eg. Staff Number or Person Number,) name and signature.

The IT Service Desk staff will:

1. Ask the delegate, to provide a completed Murdoch Password Request Form
2. Ask the delegate, to display their University Identification Card (with an identifiable photo)
3. Check for the agent's name on the listing of MAIS Authorised Agents
4. Access the Murdoch Password Change (Staff) system
5. Generate and print on secure stationery a new Murdoch Password (which will have not been seen by the IT Service Desk staff)
6. Hand the delegate an envelope with your new Murdoch Password printed inside and your name on the outside
7. Sign the Murdoch Password Change Request Form acknowledging that they have sighted the appropriate proof of identity, with an identifiable photo, for the authorised delegate, generated a new Murdoch Password on secure stationery and given the envelope to the delegate
8. Retain the Murdoch Password Request Form as a record that you have received your new Murdoch Password

Your authorised agent, or delegate will:

1. Enclose the secure stationery envelope in a a registered letter and send it to you, or
2. Phone you, and open the secure stationery envelope when asked to do so by you

The authorising agent, or delegate, must be assured of your identity (eg. by knowing you, or by you quoting your Staff Number to them), before they reveal your new Murdoch Password to you over the phone.

When told your new Murdoch Password, use the Murdoch Change Password (Staff) system and change it as soon as possible to a value known only to yourself.

Due to the insecure nature of email, Murdoch University staff will NOT send a Murdoch Password to you as part of an email message.

Selecting Your Murdoch Password

Before changing your Murdoch Password please note the following requirements and recommendations for constructing an acceptable password.

Murdoch Password Requirements

• Must include:
• at least 6 to 8 characters long (do NOT try to enter more than 8 characters)
• at least one letter (ie. an alphabetic character)
• at least one special character (eg. + - = % _ BUT NOT an & or "), or one numeric character

The rest of the Murdoch Password can be a mixture of characters, including UPPER and lower case alphabetic characters)

• Must NOT include:
• characters used sequentially more than twice, such as eee or ttt
• parts of your names (including parts spelled backwards)
• three or more sequential characters from one part of your name (including characters entered backwards)
• three or more sequential alphabetic characters or numerals from either your Staff Number or Person Number (including numerals entered backwards)
• simple keyboard patterns of three or more characters, such as qwerty or jkl or 123 or @#$ (including characters entered backwards)

Murdoch Password Recommendations

• No names of anybody or anything associated with you (e.g. relatives, workmates, pets)
• No numbers associated with you (eg. vehicle license plate number, telephone number, date of birth)
• No word found in an English or foreign language dictionary
• No place names
• No proper nouns
• None of the above spelled backwards
• None of the above followed or preceded by a single numeric character

For anyone having trouble formulating a Murdoch Password, the following is one suggested practice.
Select a phrase or quote that you know well, eg. "Twinkle twinkle little star, how I wonder what ..." and adapt it by substituting one of the alpha characters with either a special character or a numeric character. Remember you can use a total of 6, 7 or 8 characters.

eg. ttl*hiw8