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Murdoch Password Help (Others)

Requesting a Murdoch Password (New Person)

A Murdoch Password is allocated to an 'other' person (who is neither staff nor student) when a Murdoch Authentication & Identification System (MAIS) entry is created for them by authorised staff in the Office of Information Technology Services. The Murdoch Username and Murdoch Password should be collected in person from the IT Service Counter (Level 2, North Wing, Library, Murdoch Campus) by the applicant. The applicant needs to take with them:

  1. Appropriate identification (with an identifiable photo), eg. Driver's license
  2. A Request for Murdoch Username and Password Form (PDF) that has been completed by the applicant and authorised by a MAIS Authorised Agent.

A MAIS 'Other' entry in the MAIS database is valid for 12 months, unless an earlier expiry date is specified by the MAIS Authorised Agent.

Please Note: A new person, who has a legitimate reason for being unable to personally visit the IT Service Counter (eg. outside Australia at the time), may send a completed application form via internal mail to the IT Service Counter, or arrange with their Authorised Agent for the agent to deliver the completed form to the IT Service Counter.

A: If you the applicant, attend the IT Service Counter in person

the staff at the IT Service Counter will:

  1. Ask you to provide a completed Murdoch Username and Password Application Form
  2. Ask you to display your Identification (with an identifiable photo)
  3. Check for the agent's name on the listing of MAIS Authorised Agents
  4. Access the system to add a new 'MAIS Other' entry
  5. Enter the following data: Title, Given Name(s), Preferred Name, Family Name, Date of Birth, Position Title, Organisation Area, Building room, Telephone Number, Email Address and flag the following requirements: - Email Account; Telephone Extension; Campus Directory Entry (including whether or not the email address and / or telephone number should be displayed)
  6. Record your Murdoch Username on your Application Form
  7. Access the Murdoch Password Change (Others) system
  8. Generate and print your Password on secure stationery, along with your Murdoch Username, the Date/Time the MAIS entry was created and the Web address for the Murdoch Password Change (Others) system
  9. Hand you an envelope with your name on the outside and your Murdoch Password on the inside
  10. Sign the Request for Murdoch Username and Password Form acknowledging that they have sighted the appropriate proof of identity, with an identifiable photo, for the applicant, and provided you with a Murdoch Password
  11. Retain the Request for Murdoch Username and Password Form as a record that you have received your Murdoch Username and Murdoch Password

B: If you the applicant, cannot attend the IT Service Counter in person and have sent the application form to the IT Service Counter by mail

the staff at the IT Service Counter will:

  1. Check for the agent's name on the listing of MAIS Authorised Agents
  2. Access the system to add a new 'MAIS Other' entry
  3. Enter the following data: Title, Given Name(s), Preferred Name, Family Name, Date of Birth, Position Title, Organisation Area, Building room, Telephone Number, Email Address and flag the following requirements: - Email Account; Telephone Extension; Campus Directory Entry (including whether or not the email address and / or telephone number should be displayed)
  4. Record your Murdoch Username on your application form
  5. Sign the Request for Murdoch Username and Password Form acknowledging that they have created a Murdoch Username
  6. Retain the Request for Murdoch Username and Password Form as a record that your Murdoch Username was created

To receive your Murdoch Password, you will need to follow the procedure for Forgotten Your Murdoch Password?.

C: If your Authorised Agent has delivered your application form in person to the IT Service Counter

the staff at the IT Service Counter will:

  1. Ask your agent to display Identification (with an identifiable photo)
  2. Check for the agent's name on the listing of MAIS Authorised Agents
  3. Access the system to add a new 'MAIS Other' entry
  4. Enter the following data: Title, Given Name(s), Preferred Name, Family Name, Date of Birth, Position Title, Organisation Area, Building room, Telephone Number, Email Address and flag the following requirements: - Email Account; Telephone Extension; Campus Directory Entry (including whether or not the email address and / or telephone number should be displayed)
  5. Record your Murdoch Username on your Application Form
  6. If the agent is collecting the Murdoch Password for you
    • Access the Murdoch Password Change (Others) system
    • Generate and print your Password on secure stationery, along with your Murdoch Username, the Date/Time the MAIS entry was created and the Web address for the Murdoch Password Change (Others) system
    • Hand the envelope with your name on the outside and your Murdoch Password on the inside to the agent
  7. If the agent does not wish to collect the Murdoch Password for you
    • Generate a receipt with the following printed on it: your Murdoch Username, date and time the MAIS entry was created
    • Hand the receipt to the agent
  8. Sign the Request for Murdoch Username and Password Form acknowledging that they have sighted the appropriate proof of identity, with an identifiable photo, for the agent, and provided the agent with either the Murdoch Password or a receipt
  9. Retain the Request for Murdoch Username and Password Form as a record that your agent was provided with your Murdoch Username and Murdoch Password, or your Murdoch Username and a receipt

If the Authorised Agent has delivered your application form for you and collected your Murdoch Password, the agent should:

  1. Enclose the secure stationery envelope in a a registered letter and send it to you, or
  2. Phone you, and open the secure stationery envelope when asked to do so by you

The authorising agent must be assured of your identity (eg. by knowing you, or by you quoting your Person Number to them), before they reveal your new Murdoch Password to you over the phone.

When told your new Murdoch Password, use the Murdoch Change Password (Others) system and change the Password as soon as possible to a value known only to yourself.

Due to the insecure nature of email, Murdoch University staff will NOT send a Murdoch Password to you as part of an email message.

 

Changing Your Murdoch Password

Contract staff and other members of the Murdoch community who have an entry in the Murdoch Authentication & Identification System (MAIS), may change their Murdoch Password at any time.

Use the login button below to access the Murdoch Password Change (Others) system.
If you are unclear as to how to select a new Murdoch Password, refer to the instructions for selecting a password.

[ Login ]

If you are unclear as to how to change your Murdoch Password, refer to the following instructions before selecting the login button.

  1. At the login screen enter your Murdoch Username and Murdoch Password

  2. Select the [ Enter ] button to log in

  3. If your current Murdoch Password is validated, your browser will display the Murdoch Password Change form

  4. The form will display your name and prompt you to enter your current Murdoch Password again

  5. At the prompts, enter your new Murdoch Password in each of the two boxes

  6. Select the [ Update ] button to update your Murdoch Password

  7. If your new Murdoch Password is accepted, the message "Record successfully updated" will display
    If your new Murdoch Password is not accepted, an error message will display and you will need to to formulate an alternative password that complies with the requirements for an acceptable Murdoch Password and then enter the new details again.

  8. When the update procedure is completed, select the [ Exit ] button to return to the University Home Page

If you wish to confirm that your Murdoch Password is valid, you can do this at any time via the option

Check That Your Murdoch Password is Valid.

A number of systems and services use the Murdoch Password as a 'password' for login.

Refer to the information on Login Synchronisation to see what delay to expect between changing the Murdoch Password before being able to use the new password for login to other systems and services.

 

Forgotten Your Murdoch Password?

If you have forgotten your Murdoch Password you need to attend in person the IT Service Counter (Level 2, North Wing, Library, Murdoch Campus), and request a new Murdoch Password. You need to complete the section titled 'Applicant's Details' on a Murdoch Password Request Form (PDF).

Requesting a new Murdoch Password cannot be done by email, nor over the phone. If you are unable to attend the IT Service Counter (Level 2, North Wing, Library, Murdoch Campus), (eg. you are overseas), refer to the procedure for MAIS 'Others' Off-Campus.

Staff at the IT Service Counter will:
  1. Ask you to provide a Murdoch Password Request Form
  2. Ask you to display your University Identification Card (with an identifiable photo) if you have one, or alternatively, your Driver's License or Passport with an identifiable photo
  3. Access the Murdoch Password Change (Others) system
  4. Generate and print on secure stationery a new Murdoch Password (which will have not been seen by the IT Service Desk staff)
  5. Hand you an envelope with your new Murdoch Password printed inside and your name on the outside
  6. Sign the Murdoch Password Request Form acknowledging that they have sighted the appropriate proof of identity, with an identifiable photo, for the applicant, and provided you with a Murdoch Password
  7. Retain the Murdoch Password Request Form as a record that you have received your new Murdoch Password

'MAIS Others' Off-Campus

Persons other than staff or students who have an entry in the Murdoch Authentication and Identification System (MAIS), who are off-campus and have forgotten their Murdoch Password and are unable to attend in person the IT Service Counter (Level 2, North Wing, Library, Murdoch Campus), (eg. "you are overseas", or, "out of Perth for an extended period"), will need to arrange for a new Murdoch Password.

To obtain a new Murdoch Password, contact the authorised agent in the Division, School or Office with which you are associated, who first authorised your entry in the MAIS database. They will authorise a request for a new Murdoch Password to be generated and printed on secure stationery, on your behalf. If you are unable to locate that person, contact the IT Service Desk on 08 9360 2000 to determine who would be an appropriate person to act as your authorised agent.

The authorised agent will need to complete a Murdoch Password Request Form (PDF) with your Murdoch Username, your name, and your position title. They are also required to provide their own details and signature.

Your authorised agent may use the Murdoch Password Request Form to authorise another person, the delegate, to collect the envelope containing the Murdoch Password, on your behalf, from the IT Service Counter. The delegate will need to provide their Murdoch Username (eg. Staff Number or Person Number), name and signature.

Staff at the IT Service Counter will:

  1. Ask the delegate, to provide a completed Murdoch Password Request Form
  2. Ask the delegate, to display their University Identification Card (with an identifiable photo)
  3. Check for the agent's name on the listing of MAIS Authorised Agents
  4. Access the Murdoch Password Change (Others) system
  5. Generate and print on secure stationery a new Murdoch Password (which will have not been seen by the IT Service Desk staff)
  6. Hand the delegate, an envelope with your new Murdoch Password printed inside and your name on the outside
  7. Sign the Murdoch Password Request Form acknowledging that they have sighted the appropriate proof of identity, with an identifiable photo, for the authorised agent, or delegate, generated a new Murdoch Password on secure stationery and given the envelope to the agent or delegate
  8. Retain the Murdoch Password Request Form as a record that you have received your new Murdoch Password

Your authorised agent, or delegate will:

  1. Enclose the secure stationery envelope in a a registered letter and send it to you, or
  2. Phone you, and open the secure stationery envelope when asked to do so by you

The authorising agent, or delegate, must be assured of your identity (eg. by knowing you, or by you quoting your Person Number to them), before they reveal your new Murdoch Password to you over the phone.

When told your new Murdoch Password, use the Murdoch Change Password (Others) system and change the Password as soon as possible to a value known only to yourself.

Due to the insecure nature of email, Murdoch University staff will NOT send a Murdoch Password to you as part of an email message.

Selecting Your Murdoch Password

Before changing your Murdoch Password please note the following requirements and recommendations for constructing an acceptable password.

Murdoch Password Requirements

  • Must include:
    • at least 6 to 8 characters long (do NOT try to enter more than 8 characters)
    • at least one letter (ie. an alphabetic character)
    • at least one special character (eg. + - = % _ BUT NOT an & or "), or one numeric character

The rest of the Murdoch Password can be a mixture of characters, including UPPER and lower case alphabetic characters)

  • Must NOT include:
    • characters used sequentially more than twice, such as eee or ttt
    • parts of your names (including parts spelled backwards)
    • three or more sequential characters from one part of your name (including characters entered backwards)
    • three or more sequential alphabetic characters or numerals from either your Staff Number or Person Number (including numerals entered backwards)
    • simple keyboard patterns of three or more characters, such as qwerty or jkl or 123 or @#$ (including characters entered backwards)

Murdoch Password Recommendations

  • No names of anybody or anything associated with you (e.g. relatives, workmates, pets)
  • No numbers associated with you (eg. vehicle license plate number, telephone number, date of birth)
  • No word found in an English or foreign language dictionary
  • No place names
  • No proper nouns
  • None of the above spelled backwards
  • None of the above followed or preceded by a single numeric character

For anyone having trouble formulating a Murdoch Password, the following is one suggested practice.
Select a phrase or quote that you know well, eg. "Twinkle twinkle little star, how I wonder what ..." and adapt it by substituting one of the alpha characters with either a special character or a numeric character. Remember you can use a total of 6, 7 or 8 characters.

eg. ttl*hiw8

 
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