Murdoch University Health: Medical Service

Appointment hints and tips

Australia has one of the best health care systems in the world. This means that when we need to visit a health care professional, we expect to receive the safest care available. 

Good health care is achieved through an active and positive partnership between you and your health care professional. To get the best possible care, see yourself and your health care professional as a team and be involved as much as possible in every decision about your health.

Here’s how:

  • Be actively involved in your own health care
  • Take part in every decision to help prevent things from going wrong and get the best possible care for your needs.
  • Speak up if you have any questions or concerns
  • Ask questions
  • Expect answers you can understand
  • Ask a family member, carer or interpreter to be there with you, if you want
  • Learn more about your condition and or treatments. Collect as much reliable information as you can.
  • Ask your health professional:
    • What should I look out for? 
    • Please tell me more about my condition, tests and treatments. How will the tests or treatments help me and what is involved?
    • What are the risks and what is likely to happen if I don’t have this treatment?
  • Keep a list of all the medicines you are taking including:
  • Prescriptions, over the counter and complimentary medicines (eg vitamins and herbs)
  • Information about drug allergies you may have
  • Make sure you understand the medicines you are taking.
  • Read the label including warnings
  • Make sure it is what your doctor ordered for you.
  • Ask about: directions for use, possible side effects or interactions: and how long you will need to take it for.
  • Get the results of any tests or procedures
  • Talk to your doctor to find out your results
  • Ask what they mean for your care
  • Talk about the options if you need to go into hospital. Ask-
    • How quickly does this need to happen?
    • Is there an option to have the surgery/procedure done as day patient, or in an alternative hospital?
  • Make sure you understand what will happen if you need surgery and or a procedure. Ask-
    • What will the surgery or procedure or involve and are there any risks?
    • Are there any other possible treatments?
    • How much will it cost?
  • Tell your health professional if you have allergies or if you have ever had a bad reaction to an anaesthetic or any other drugs
  • Make sure you, your doctor and your surgeon all agree on exactly what needs to be done.
  • Confirm which operation will be performed and where, as close as possible to it happening.
  • Before you leave hospital, ask your health care professional to explain the treatment plan you will use at home.
  • Make sure you understand your continuing treatment, medicines and follow up care.
  • Visit your GP as soon as possible after you are discharged.

We’re committed to working with you to achieve the best possible care to maximise your health and wellbeing. Please read our service etiquette flyer for information on making the most out of your appointment.