Conflict Management and Negotiation in the Workplace

Workshop outcomes

• Understanding of your own conflict management styles and how this might influence your approach to conflict;
• Awareness of the value of flexibility in approaching conflict situations;
• Understanding of the types of negotiation and the situations in which they apply;
• Understanding of the role of communication in conflict;
• A deepened understanding of the negotiation process and workplace conflict management. 

Workshop content

• Social dilemmas and difficult people
• The role of conflict style in managing conflict
• Approaches, processes and outcomes of negotiation
• Putting it all together: Managers and conflict.